These are the terms

Terms and conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the hagelhagel.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Studio Hagel B.V., having it’s corporate seat at Hoofdweg 326 1, 1056DB, Amsterdam, The Netherlands, with Chamber of Commerce number 73619353 and VAT/BTW Number NL859604202B01(“STUDIO HAGEL BV”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and STUDIO HAGEL BV, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Accounts and membership

You must be at least 16 years of age to use the Website and Services. By using the Website and Services and by agreeing to this Agreement you warrant and represent that you are at least 16 years of age.

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or on any other ground; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

Intellectual property rights

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned or licensed by STUDIO HAGEL BV or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with STUDIO HAGEL BV. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of STUDIO HAGEL BV or its licensors or licensed by STUDIO HAGEL BV. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of STUDIO HAGEL BV or third party trademarks.

Disclaimer of warranty

You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will STUDIO HAGEL BV, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of STUDIO HAGEL BV and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one dollar or any amounts actually paid in cash by you to STUDIO HAGEL BV for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.


You agree to indemnify and hold STUDIO HAGEL BV and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.


All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Netherlands without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Netherlands. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Netherlands, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.


You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

Changes and amendments

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:


This document was last updated on November 24, 2021

www.hagelhagel.com (“Website”) is operated on behalf of Studio Hagel B.V., having it’s corporate seat at Hoofdweg 326 1, 1056DB, Amsterdam, The Netherlands, with Chamber of Commerce number 73619353 and VAT/BTW Number NL859604202B01 (hereinafter referred to as (“HAGEL/we/us/our”).

These terms and conditions (“Terms and Conditions”) govern and apply to your use of our website, all our offers of products on our Website and your acceptance thereof, and your purchase of products from our Website.

Please note that your use of our Website constitutes your agreement to follow and be bound by these Terms and Conditions.

Please note that the term “you”, “your” or “consumer” refers to the term consumer meaning a natural person not acting in the course of a profession or business, that consumes products as a customer or hands them over for repair to the entrepreneur.

The term “products” refers to products sold by HAGEL only.

Product availability and delivery

Although availability may be indicated on the Website, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without accepting liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

In accordance with the above, purchased products will be dispatched within 7 working days starting on the date of the order, however we try our best to dispatch the purchased products within 3 to 4 working days starting on the date of the order, excluding Force Majeure situations in the dispatching process.

Please allow up to 21 working days for delivery to arrive outside of Europe, and 7 working days within Europe. If you still have not received your purchased products after 3 weeks, please notify us via email at info@studiohagel.com. You bear any and all duties and customs costs for orders shipping outside of the Netherlands and Europe.

Where possible, we try to deliver all the products you ordered at the same time. Please note, however, that products may be delivered in separate shipments. We therefor reserve the right to deliver your order in separate shipments; for example, if part of your order is delayed or unavailable.


We have made every effort to display as accurately as possible the colors of our products that are displayed on the Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. Therefore, the pictures of our products on the Website are for illustrative purposes only.

Order process and agreement

You can only place an order if 1) you are a consumer, 2) who is at least 16 years of age, or has the consent of at least one of its parents and/or guardians place an order and 3) who provides us correct information that is necessary for the fulfillment of the order.

An order placed by you is an offer to purchase the product(s) displayed on our website, which offers needs to be accepted by HAGEL.

Once the order is placed by you, we will send you an order confirmation email, to let you know that we have received your order. This order confirmation email does not constitute an acceptance of your order or the conclusion of a contract. HAGEL reserves all rights to reject your order for any reason and with no liability to you or any third parties prior to HAGEL’s acceptance of your order.

Our acceptance of your order and conclusion of the contract will only take place when we send you an email confirming that your order has been dispatched. Please note that, prior to the dispatchment of your order, HAGEL may still cancel your order by reasons mentioned in these Terms and Conditions, for example because of the unavailability of the product, your misuse, a force majeure event on our side or due to non-payment by you.

You are liable for the decrease in value of the product that is the result of you using the product in a manner beyond what is necessary to determine the nature, properties and functioning of the product.

The risk and burden of proof for the correct and timely exercise of the right of returning is on you.

Prices and payments

The prices displayed on the Website are quoted in Euros, including Dutch VAT and excluding delivery costs, if applicable. If delivery costs are applicable, they will be displayed during the checkout process.

HAGEL reserves all rights to 1) make changes to the prices displayed on the Website and 2) change or withdraw special offers or discounts at any time, without prior notice.

HAGEL only offers the payment methods displayed during the checkout process and HAGEL shall not be liable for any transfer or bank charges and/or import duties or taxes.

All payments are subject to authorization and validation checks done by the payment service provider. In the event that the payment service provider does not, for any reason, authorize or validate your payment, the relevant payment provider can notify you thereof, after which HAGEL shall cancel your order without any compensation to you, and not accepting any liability for any reason.

Retention of title

1) All products that have been delivered to you remain the sole property of HAGEL until you have fully paid any and all amounts owed to HAGEL under any contract that is placed between you and HAGEL, including payment of costs, earlier or later deliveries or partial deliveries. You shall remain liable for the devaluation of or damage to the product in the period between your receiving of the order and your payment.

2) HAGEL can exercise the right of retention when the consumer fails to fulfil a due and payable obligation, unless the shortcoming does not justify this retention.

Return policy

Our return policy entitles you to return the product(s) for any reason within 30 working days starting on the date you received the product(s) in conformity with our return policy. For orders placed during an online sale, the return period is 14 working days after the date you received the product(s), in conformity with your above mentioned right of withdrawal and our return policy.

You can open the package and check the contents. However, the products can only be returned when they are completely unused, unwashed or altered and sent in the original packaging, with original labels and double boxed. To return the product(s) fill in the return form, add it to the return box and attach the return sticker to the return box.

HAGEL shall not bear the costs of returning the product(s) unless otherwise indicated by HAGEL’ customer service in writing.

We only accept returns of product(s) purchased from this Website. If you have purchased a product of HAGEL through one of our appointed distributors, please contact the relevant distributor.

If you are returning product(s) you may no longer qualify for any discount or special offer associated with your order. If you received any product(s) for free and/or any accessories with your order, you must return all the free product(s) and/or all accessories together with the product(s) you are returning to receive a full return refund or a digital gift card.


1) HAGEL guarantees and warrants that the delivered products comply with the agreement (conformity) and that the products possess characteristics that, all circumstances considered, are necessary for normal use. The following is among others not considered as normal use of HAGEL products and therefore the following is not covered by our warranty:
– Using our products during sports or in extreme weather conditions.
– Using any chemicals or sharp object on our products.
– Modification or repairment of the product by you or any other third party.
– Neglecting or not properly storing our products.
– Poor maintenance and not following our wash & care instructions.
– Damages due to compression, a fall, abnormal impact or actions or wear against abrasive surfaces. – Damages caused by UV (Sunlight or other natural phenomena), fire, bleach.
– Natural breakdown of colors, finishes and materials over time.

2) Complaints concerning defects (non-conformity) in purchased product must be submitted to HAGEL as soon as possible and no later than two weeks after discovery thereof. You must return the defect Product to HAGEL in accordance with the return policy together with the original receipt. HAGEL will replace the Product that cannot be used properly as a result of a manufacturing defect, provided that the product is still available. If a product is not available and you don’t accept a similar product (if possible), HAGEL will at its own discretion provide you with a gift card for the same price as the specific defect product or reimburse the price of the specific defect product.

3) However, HAGEL is not liable for defects or resulting damage that have occurred after the delivery of the products as a result of incompetent / not normal use or lack of care, or that are the result of changes or repairs that you or a third partparty have made to the delivered products. HAGEL’s warranty does not cover damages of a product if the damages are resulting from the actions or negligence of consumers.

Limitation of Liability

Without prejudice to any other articles of these Terms and Conditions and any Agreement, if a product fails to meet the specifications, your rights and HAGEL’s liability shall be limited to, repair of such product, price reduction, replacement of such product, reimbursement of the price of such product or providing you with a gift card for the same price as such product, at the discretion of HAGEL. HAGEL’s obligations mentioned in this article are contingent upon your full compliance with our Terms and Conditions, such as the “Warranty” and “Return Policy” articles.


1) Complaints concerning defects in purchased products and/or other complaints about flaws in the execution of the agreement shall, as soon as possible and no later than two weeks after discovery thereof, be submitted to HAGEL. Consumer complaints should preferably be made in writing to HAGEL. Prior to being able to exercise his right to complain, the consumer shall at the request of the HAGEL demonstrate that the agreement to which the complaint relates, has been concluded with HAGEL. Consumers are advised to keep the proof of purchase and/or the proof of intake for repair and/or the proof of commission for making the products for this purpose.


HAGEL’ Privacy Policy applies and is part of these Terms and Conditions.

Changes to our terms and conditions

HAGEL reserves all rights to make changes to these Terms and Conditions from time to time. Your use of our Website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. These Terms and Conditions were last modified in November 24th 2021.


All product designs are made by HAGEL and all rights are reserved by HAGEL.

Force majeure events

A Force Majeure event means an occurrence of which makes performance of your Agreement/order impossible, impracticable or unsafe: an act of God (including, without limitation, tsunami, wild fire, earthquake, hurricane, or other natural disaster), inevitable accident, strike or other labor dispute, war or threat of war, act of public enemy, act of terrorism or threats thereof, riot or civil commotion, national state of emergency, enactment, rule, order or act of any government or governmental instrumentality, failure of technical facilities, epidemic, pandemic, interruption in or substantial delay or failure of technical facilities, or failure or substantial delay of necessary transportation services, or any other event or condition beyond HAGEL’ reasonable control, as applicable.

In the event a Force Majeure event takes place our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Force Majeure event. HAGEL can not be hold liable for any consequence whatsoever of Force Majeure.


Individual deviations, including additions and extensions of these Terms and Conditions are only valid if they are recorded in writing between HAGEL and the consumer, for example by means of a receipt or order form, or if such a thing had been made demonstrably publicly known on the website.

Miscellaneous – Disputes – Dutch law

Unless otherwise specified and except to the extent HAGEL products are offered for sale in the Netherlands through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting HAGEL products and services available in The Netherlands and select foreign markets.

This Agreement shall exclusively be construed in accordance with the laws of the Netherlands, without regard to any conflict of law provisions. Any dispute arising under this Agreement between HAGEL and a consumer can only be submitted to the competent court.

Privacy and cookie policy HAGEL

Your privacy is important to us. This Privacy and cookie policy describes the data protection practices of HAGEL and provides you information on HAGEL’ collection, disclosure, use, protection and retention of your personal data and what choices you have relating to your data in accordance with European General Data Protection Regulation (‘GDPR’) and local applicable laws.

1. Who is responsible for processing your personal data?

HAGEL BV, Studio Hagel B.V., having it’s corporate seat at Hoofdweg 326 1, 1056DB, Amsterdam, The Netherlands, with Chamber of Commerce number 73619353, is responsible for the processing of your personal data, hereinafter referred to as ‘HAGEL’, ‘we’, ‘us’ and ‘our’.

2. Which personal data do we collect?

HAGEL only processes personal data that you have provided to us on our website or personal data we receive from you if we communicate with you via e-mail, online or social media. This information may include your first and last name, e-mail address, address, telephone number, payment details, account details, order details, your social media information, your communication with us, your preferences and your reviews of our products and services.

We consider this information is necessary for us to execute our services, including delivery of goods, arrange payment, in a for you most efficient and convenient manner.

3. Children

We do not allow children below the age of sixteen to register on our website or make purchases.

4. Why do we collect your data and how do we use it?

● To register and maintain your account.
● To process/fulfill your order.
● To provide you with information, products and/or services that you have requested from us.
● To provide you with personalized marketing, advertising and information about our products
and/or services by creating a profile based on your preferences and purchasing history.
● To customize, measure and improve your experience on our website. To ensure that content
from our website is presented in the most effective manner for you and for your computer and
● For the specific purpose you have voluntarily provided us with your personal data.
● To improve and develop our products and services.
● To perform our obligations arising from any agreements entered into between you and us.
● For statistical research and analytics, such as measuring our audience.
● To prevent or detect fraud, abuse, illegal use, and to comply with court orders, governmental requests or applicable law.
● We will use your email address to contact you in case any errors have occurred during the ordering process, for example, if your purchase doesn’t get completed.

We base our processing of your personal data on several legal grounds. When you purchase our products, we need your personal data to fulfill our contract with you. We further rely on your consent (if necessary), our legitimate interests as a business or process your data if we need to comply with a legal obligation.

5. Your contact with our customer service

You can contact our customer service by email via support@hagelhagel.com. We save the data you provided to us, such as your contact details, credit information and all correspondence, in order to contact you in connection to your question, complaint, warranty, or to handle any issues regarding our products or services. We can also contact you in case there are any errors or problems with your order. Note that phone calls with our customer service may be recorded for training purposes.

All data received and processed in connection to your contact with our customer service shall be retained as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). The processing and retaining of all data collected in connection to your contact with our customer service is based on the fulfillment of our contract with you, our legitimate interest or to comply with legal or statutory requirements.
When you use social media to contact our customer service, the processing and retaining of your data will be subject to the respective social media’s privacy policy.

6. How do we collect your data?

We collect the data that you have voluntarily provided us on and via our website or via e-mail, online or social media. We also collect your data, such as technical information about your devices and your behavior on our website, by using cookies and other similar tracking technologies, hereinafter referred to as ‘Cookies’.

7. What are cookies?

Cookies are text files containing small amounts of information which are stored on your computer by the website you visit. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website and help them remember certain information about you.

8. Which categories of cookies are used on our website?

9. Manage your Cookie preferences

You can always change your Cookie preferences or disable Cookies via your browser settings. For more information on how to change your Cookie preferences please check your browser settings and browser Help Menu. In case you use different devices and different browsers to access our site, you will need to adjust your Cookie preferences on each browser on each device.

You can also click on one of the links below to learn how you can manage your Cookie preferences on your browser:
● Safari
● Mozilla Firefox
● Chrome
● Opera
● Microsoft Explorer

Please note that if you disable all Cookies, we can’t guarantee access to all the sections of our site and/or whether our site will function correctly.
It is also possible to install a browser plugin, such as Ghostery, that will give you an up-to-date summary of all the third-parties accessing your browser and that will give you the option to disable certain Cookies.

10. Your rights

You have the right to:
● Request access to your personal data.
● Request an electronic copy of your personal data.
● Correct your personal data.
● Object to our processing of your data.

● Restrict how we process your personal data.
● Ask us to delete your personal data.
● Revoke your consent.
● File a complaint with a supervisory authority in the EU Member State.

You can send your request to support@hagelhagel.com. Please note that we will decline to comply with your requests in the event that we are legally obliged to keep your data the way it is, which legal obligation we will share with you.

If you do not want to receive marketing communications from HAGEL any longer, please let us know by sending us an e-mail support@hagelhagel.com or opt-out via the opt-out mechanism provided in all our e-mail communications.

10. Transfer, retention, security and processing of data

The transfer, storage and processing of your data is secured by means of current, usual technical measures. For example, we use HTTPS (Hypertext Transfer Protocol Secure) and SSL (Secure Sockets Layer)-certificates to protect our website, especially on the webpages where you need to fill out your payment details.
We will retain your data for no longer than as reasonably necessary to fulfill the purposes for which we collect the data or in so far as such is necessary for compliance with legal and statutory obligations and for solving any disputes.

We provide your personal data to third parties if this is necessary to provide the services available on our website or if there is a legal obligation to do so. We also provide your personal data to third party service providers who help us to provide you with the best experience possible.

We may transfer or store your personal data with third party service providers who may be located in countries other than the country in which your personal data was originally collected. The laws in those countries may not provide the same level of data protection as compared to Europe. When we transfer your personal data to recipients in other countries, including the USA, we will protect your personal data as described in this Privacy and cookie policy and in compliance with applicable law. We use different measures to ensure that your personal data transferred to these countries receives adequate protection in accordance with data protection rules; this for example includes signing the EU Standard Contractual Clauses.

Our payment page is hosted by Shopify. Once you have selected your payment type you will be redirected to a third party payment environment. We offer the following third party payment service providers PayPal, Visa, MasterCard, American Express, Maestro, iDeal, Bancontact, Shop pay, Apple Pay and Google Pay which offer secure gateways. For payments made through a third party, the terms and conditions and privacy policy of that party shall apply.

11. Changes to our privacy and cookie policy

We may update this policy at any time. We will indicate any changes by updating the date in this article. You accept the most recent version of our privacy and cookie policy every time you enter and use this website. This cookie Policy was last modified in November 2021.

12. Questions
If you have any questions regarding our Privacy and cookie policy please send us an e-mail at contact@hagelhagel.com.

Miscellaneous – Disputes – Dutch law

Unless otherwise specified and except to the extent HAGEL products are offered for sale in the Netherlands through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting HAGEL products and services available in The Netherlands and select foreign markets.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

This Agreement shall exclusively be construed in accordance with the laws of the Netherlands, without regard to any conflict of law provisions. Any dispute arising under this Agreement between HAGEL and a consumer can only be submitted to the competent court.

This document was last updated on November 24, 2021