Follow these three steps:

1. To measure your feet from heel to toe all you need is a piece of paper, a pen and a ruler.
2. Draw a line in front of your longest toe and measure the distance between the edge of the paper and the line.
3. Check the cm’s below to find your shoe size.

EU40 = 25cm – 25,5cm
EU41 = 26cm
EU42 = 26,5cm
EU43 = 27cm – 27,5cm
EU44 = 28cm
EU45 = 28,5cm
EU46 = 29cm – 29,5cm

You have 14 days after delivery to send us a return request. Please send your return request to support@hagelhagel.com including order number and the reason of returning the goods.

All returned items must be unworn, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won’t be eligible for refund, and we will need to send them back to you. All refunds will be issued within 10 days

We do not cover the shipment costs or custom charges for returning your order.

If you have any questions or request, feel free to contact us by email contact@hagelhagel.com. We’ll get back to as soon as possible.

We ship everywhere in the world. Shipping costs will be calculated per region (Netherlands, EU, UK, USA, Rest of the World). Shipping costs will be applied at the end of the order. 

Shipping costs will be calculated per region (Netherlands, EU, UK, USA, Rest of the World). Shipping costs will be applied at the end of the order. 

We aim that all products will be delivered in 2 to 5 working days. All shipping services provide a tracking number of your package. All delivery times are a guideline. Please note that deliveries can be delayed due to unforeseen causes. We are not responsible for lost or stolen packages. 

All shipping services provide a tracking number by email.  

Yes. All taxes and duties that are applied to the shipment will be at your costs. 

Your ordered products can’t be exchanged for another product. If you would like to return your product, please have a look at our return policy. Have a look to our size recommendations to pick the size that suits you best. 

Please contact us by email support@hagelhagel.com if your product is damaged. Include a picture of your damaged product and we’ll come up with the right solution. 

PayPal, Visa, MasterCard, American Express, Maestro, iDeal, Bancontact, Shop pay, Apple Pay and Google Pay. 

Please register to stay up to date for any possible re-stocks.

ELO is the best band in the world.